How we operate

We run a timetable

Every service on this site departs whether it is full or not. That is an expensive promise and it is the entire product: a shipper cannot plan a factory around a movement that leaves when there is enough freight for it.

We leave paths unsold

A corridor does not degrade gracefully. Past a critical density, adding traffic reduces throughput — the same effect that produces a traffic jam with nothing in front of it. Selling every path we own would make our published transit times fiction long before it made them slower on average, because variance rises first.

We publish per-lane performance

Including the lane that performs worst. A network-wide average would let Corridor 12’s 92.4% disappear behind Corridor 9’s 98.6%, and a customer moving grain out of Halgate would learn nothing from the blend.

We quote terminal to terminal

Including every lift and every dwell in between, because the running time on its own is flattering and useless. On a third of our lanes, more than a quarter of the published clock is a box standing still under a crane. That is a real cost and hiding it in a footnote does not make it smaller.

We tell you before, not after

When a movement is going to miss its window, the call goes out at the point we know rather than at the point the freight fails to arrive. This is the only part of a late consignment that is genuinely within a carrier’s control.